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Privacy Policy

Last Updated: January 2026 Entity: AUD CREATION PTY LTD and AUS Creation Pty Ltd trading as The SEAT Restaurant and The SEAT Thai

1. Introduction

At The SEAT Restaurant, we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, and disclose your data when you visit our restaurants in Pennant Hills and North Rocks, use our website, or order through our online platforms. We adhere to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

We collect personal information that is reasonably necessary for us to provide you with our food, services, and loyalty benefits. This includes:

  • Personal Identification: Your name, email address, and phone number when you register for our loyalty program or place an order,.

  • Delivery Information: Your physical address and delivery instructions.

  • Payment Information: Credit card details and transaction history. Note that we use secure third-party payment gateways (including Stripe, Commonwealth Bank, and Mastercard Gateway) and do not store your full credit card details on our servers.

  • Dining Preferences: Dietary requirements, allergies, or special requests (e.g., "spicy" or "no peanuts") provided during ordering or reservation.

  • Digital Data: Information collected via cookies, reCAPTCHA, and Google services when you browse our site, including your device type and IP address.

3. How We Collect Your Information

We collect data through the following methods:

  • Directly from you: When you place an order via our direct online ordering system, book a table, sign up for a membership account, or scan our QR codes for discounts (e.g., the "20% Off First Order" offer),.

  • In-Venue: Through physical feedback forms, "Table Tent" QR codes, or Wi-Fi sign-ins.

  • Third Parties: From delivery platforms such as UberEats, Menulog, and Deliveroo when you order through them.

4. How We Use Your Information

We use your data for the following purposes:

  • Order Fulfilment: To prepare and deliver your meals (e.g., Crispy Pork Belly or Pad Thai) to your table or doorstep,.

  • Marketing & Loyalty: To send you exclusive offers, birthday rewards, and updates (such as our "Lunch Specials" or new menu items like Heavenly Wagyu Beef),. You may opt out of these communications at any time.

  • Customer Service: To respond to your feedback, reviews, or enquiries.

  • Improvement: To analyse sales trends and improve our menu and service at both our Pennant Hills and North Rocks locations.

5. Disclosure of Information

We may share your personal information with trusted third parties to facilitate our business operations:

  • Payment Processors: To securely process transactions (e.g., Stripe, eGHL, Payeezy, Commonwealth Bank).

  • Marketing Partners: Platforms we use to manage our email newsletters and social media advertising (Meta/Facebook and Google).

  • Logistics: Delivery drivers or third-party delivery services required to get your food to you.

We will not sell your personal data to unrelated third parties.

6. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, and loss. Your account data is password-protected, requiring specific character combinations for security. Our website and ordering platform are protected by reCAPTCHA and adhere to Google’s Privacy Policy.

7. Access and Correction

You have the right to access the personal information we hold about you. You can update your details (such as your address or phone number) by logging into your account on our website. If you wish to delete your account or data, please contact us directly.

8. Contact Us

If you have questions about this Privacy Policy or wish to make a complaint, please contact us:

  • Email: info@theseat.com.au

  • Phone (Pennant Hills): 02 9484 9393

  • Phone (North Rocks): 02 9768 5768

  • Post: 112 Yarrara Rd, Pennant Hills NSW 2120

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